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Once you have provided us with notice that you will be leaving your home, we will arrange a ‘pre-termination’ inspection. This is an appointment where your housing service officer, and a member of our surveying team, will visit your home and go through the moving out process.

During this meeting you will be given a form that will outline the works that you will need to complete before handing the keys back to us. Anything that is requested, but isn’t done, may result in an invoice being sent to you for the costs incurred.

Please consider: 

  • clearing all rubbish from inside and outside your home, including the garden
  • filling holes in the walls left from hanging photos or shelves
  • cleaning the property inside
  • cutting the grass and trimming any hedging 
  • removing any sheds, greenhouses or outbuildings you have put up yourself 
  • removing all items ready for the next tenant.

If you have received a recharge invoice and would like to dispute or query this please complete the form below.

Raise a dispute against an invoice