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Settings cookies

Preference cookies enable a website to remember information that changes the way a website behaves or looks, like your preferred language or the region you are in.

Cookie name: lang

  • Purpose: Helps determine the language of the user’s browser, so information can be served in the right language
  • Expiry: End of session

Cookie name: modalClose-*

  • Note: the name of this cookie will differ depending on the ID of the modal which is generated in the back office
  • Purpose: this remembers you have seen the pop-up message on our site, so it doesn't display on each visit
  • Expiry: end of session, 30 days or 1000 days, depending on which button is selected
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Measurement cookies

Measurement cookies store information about how you use our website, such as what you click on. They help us make the website better for you. 

Cookie name: _pk_id*

  • Note: the name of this cookie will differ depending on the ID of the modal which is generated in the back office
  • Purpose: used to store a few details about the user such as the unique visitor ID
  • Expiry: 13 months

Cookie names: _ga, _gid and _gat_gtag_UA-430236-1

  • Purpose: allows Google Analytics to measure how you use the website so we can improve it
  • Expiry: _ga: 2 years, _gid: 24 hours, _gat_gtag_UA-430236-1: 1 minute

Cookie name: _utma

  • Purpose: Used to distinguish users and sessions. The cookie is created when the Javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics and Twitter. 
  • Expiry: 2 years

Cookie name: _utmz

  • Purpose: Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the Javascript library executes and is updated every time data is sent to Google Analytics and Twitter.
  • Expiry: 6 years

Cookie names: _des_opt_in, eu_cn, guest_id, tfw_exp and personalization_id

  • Purpose: Set due to Twitter integration. Where Twitter acts as a third party host, it collects data through a range of plug-ins and integrations primarily for tracking and targeting. 
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Cookies are text files that are placed on your computer by the websites you visit. They are used to make websites work, to provide information to the owners of the site, and to remember users' preferences.

Most cookies expire after a specified time, but you can manage them yourself, including deleting them from your computer or telling your browser whether to accept them.

How we use cookies on our website

Under the General Data Protection Regulation (GDPR) that came into effect in 2018, customers must be able to ‘opt in’ to cookies being set when you visit our site.

This applies to all cookies apart from those that are needed for the website to function, which are usually referred to as ‘necessary’ or ‘functional’ cookies.

You can choose whether to accept cookies that remember your settings on this website – so you can dismiss alerts you don't want to read, for example.

You can also choose to accept cookies that analyse how you use our website – we use this anonymous information to improve content and templates.

Embedded videos/ YouTube cookies

We embed videos from YouTube using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.

  • Cookie names: PREF*, VSC*, VISITOR_INFO1_LIVE* and remote_sid*
  • Expiry:
    • PREF - * Expires after eight months
    • VSC - * expires at the end of your session
    • VISITOR_INFO1_LIVE - *expires after eight months
    • remote_sid - * expires at the end of your session
We are looking into a long-term solution to host videos ourselves internally. 

Necessary cookies

Necessary cookies help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. The website will not function properly without this cookie.

Cookie name: acceptCookies

  • Purpose: Used to set up the website cookies and control the cookie notification bar.
  • Expiry: 60 days

Cookie name: ASP.NET_SessionID

  • Purpose: This cookie is used to store a unique identifier for your session, the site will not function properly without it
  • Expiry: End of session

Cookie name: ARRAffinity

  • Purpose: Distributes website traffic across several servers to optimise response times
  • Expiry: End of session

Cookie names:

UMB-XSRF-TOKEN, UMB-XSRF-V, UMB_UCONTEXT_C, UMB_UPDCHK, UMB_UCONTEXT

  • Purpose: These cookies are set using the Umbraco web content management system. They are usually only seen by site administrators accessing the back end of the website, rather than general visitors.
  • Expiry: One month

Cookie name: __RequestVerificationToken

  • Purpose: This is an anti-forgery token and is required to make sure the forms are submitted securely.
  • Expiry: End of session

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