Contact us
However you contact us, we will do our very best to help you. As you would expect in any customer service situation, our colleagues have the right to be treated with respect while they try to help you. They should be able to do their jobs without being threatened or verbally abused. Further, we have a legal requirement to take reasonable steps to ensure our employees are not subject to sexual harassment whilst performing their duties. Customers who are threatening, verbally abusive or sexually harass our employees on the phone may find their phone call is terminated. Thank you for your understanding.
Do it online
You can use our online self-service forms to:
You can also log into your online account, My South Cambs, to manage your requests and access personalised information.
Log in or register to My South Cambs
Contact a service
You can contact us 24-hours a day using our online form.
Contact us using our online form
Our main phone line 01954 713 000 is open 8am to 5:30pm on Monday, Tuesday, Thursday and Friday. On Wednesday our main phone line is open 8am to 6:30pm.
- Benefits - contact the team using the Benefits contact us form
- Bins and waste - refuse@scdc.gov.uk
- Council Tax - contact the team using the Council Tax contact us form
- Housing services - duty.housing@scambs.gov.uk
- Repairs and maintenance on Council properties (24-hour service) - 0800 0851 313
- Housing benefit overpayments - hboverpayments@scambs.gov.uk
- Licensing - licensing@scambs.gov.uk
- Planning - please visit the Greater Cambridge Shared Planning website to contact our planning service
- Press Office (for Media use only) - communications@scambs.gov.uk
- Rents - rents@scambs.gov.uk
- Sundry debtors - sundry.debtors@scambs.gov.uk
- For all other enquiries - scdc@scambs.gov.uk
Emergency out of hours support
If you have an emergency after 5:30pm, you can use the details below:
- Dangerous Structure Enquiries (Building Control): 03003 038 389
- Environmental Health Emergency (for example, work place fatalities and major incidents): 01253 501055
- Homelessness Emergency Service: 01253 501 117
Talk to us online
Speak to our AI Service Assistance Module (SAM) available to offer help 24/7. You can do this by clicking the chat online button at the bottom right-hand side of the screen.
Assisted digital service support
We have set up assisted digital service support to ensure that nobody is excluded from completing an online application or e-form because of their digital skills or access to a computer.
Eligible customers are offered telephone support or face-to-face support by one of our contact centre advisors.
Your local library or parish council hub can also help you to access online services.
Feedback and complaints
We have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.
If you wish to contact us to make a complaint, please read our complaints and feedback information.
Our address
South Cambridgeshire Hall
Cambourne Business Park
Cambourne, Cambridge CB23 6EA
What3Words location: Everyone.Sailing.Nicely
Our office is open 9am to 4pm Monday to Friday. We are closed on national holidays.
How to find us
Find us by car
From the A1 (Northbound):
- leave the A1 at the A428, St. Neots exit and join the A428 towards Cambridge
- after the roundabout junction with the A1198, leave the A428 and follow the signs for the Cambourne Business Park.
From the A1(M), (Southbound):
- leave A1(M) at junction 14 (signposted A14, (M11), London East, Huntingdon, Cambridge, Stansted) and join the A14
- stay on A14 for 6 miles. Exit A14 to join A1198 towards Royston and Papworth Everard
- remain on the A1198 to the roundabout junction with the A428 and turn left onto the A428
- leave the A428 and follow the signs for the Cambourne Business Park.
From the M11:
- leave the M11 at junction 13 and join the A1303 towards St. Neots / Bedford
- join the A428 and continue for a further 5 miles. Then, follow the signs for the Cambourne Business Park.
Find us by bus
Use the Cambridgeshire bus timetables website to plan your journey by bus.
Find us by train
The nearest train stations are:
- Cambridge Train Station (Station Road, Cambridge CB1 2JW)
- St Neots Train Station (Hawkesden Road, St. Neots PE19 1QF)
- Huntingdon Train Station (Brampton Road, Huntingdon PE29 3BP)
Please visit the National Rail website to help plan your train journey.
Our office facilities
Please find below a list of facilities that you can find at our office:
Public toilets, including disabled facilities, are available on the ground floor of South Cambridgeshire Hall.
Baby change facilities are available in the disabled toilet on the ground floor of South Cambridgeshire Hall. A dedicated room for breastfeeding mothers, including a chair, is available on the ground floor.
South Cambridgeshire Hall is fully wheelchair-accessible.
Visitor parking, included parking spaces for disabled residents, are available in either the main or overflow car park, both of which are adjacent to South Cambridgeshire Hall.
South Cambridgeshire Hall is served by several bus routes. Please see this part of our website for details of individual routes.
Snacks are available from the vending machines on the ground floor of South Cambridgeshire Hall.
Hot drinks are available from the vending machines on the ground floor of South Cambridgeshire Hall.
Internet access is available via Wi-Fi at South Cambridgeshire Hall. Desktop computers are also available to help residents access services.
A hearing loop system for the hard of hearing is available in the Council Chamber.
South Cambridgeshire Hall has various lifts to take you to all floors. There are lifts in the main hub of the building and there is also 2 lifts at the front of the building to get to the Council chamber and viewing gallery.
Our customer service standards
If you phone us we will:
- resolve your enquiry as quickly as possible
- provide Voicemail if the person you need is unavailable
- answer your phone message within 3 working days
If you write to us we will reply to your letter or email within 10 working days
If we write to you we will:
- write in plain language
- arrange for translation, large type, braille or audio tapes upon request
If we visit you we will:
- carry identification that you can check with a phone call to our contact service on 03450 450500
- arrive at the time we say we will, or give you as much notice as possible if we have to change the time
If we get it wrong we will:
- apologise if we have made a mistake or failed to meet our standards;
- acknowledge your written complaint within 3 working days
- reply in full to your complaint within 10 working days