However you contact us, we will do our very best to help you. As you would expect in any customer service situation, our colleagues have the right to be treated with respect while they try to help you. They should be able to do their jobs without being threatened or verbally abused. Further, we have a legal requirement to take reasonable steps to ensure our employees are not subject to sexual harassment whilst performing their duties. Customers who are threatening, verbally abusive or sexually harass our employees on the phone may find their phone call is terminated. Thank you for your understanding.
Do it online
You can use our online self-service forms to:
You can also log into your online account, My South Cambs, to manage your requests and access personalised information.
Get in touch
You can contact us 24-hours a day using our online contact module.
Emergency out of hours support
If you have an emergency after 5:30pm, you can use the details below:
- Dangerous Structure Enquiries (Building Control): 03003 038 389
- Environmental Health Emergency (for example, work place fatalities and major incidents): 01253 501055
- Homelessness Emergency Service: 01253 501 117
Talk to us online
Speak to our AI Service Assistance Module (SAM) available to offer help 24/7. You can do this by clicking the chat online button at the bottom right-hand side of the screen.
Assisted digital service support
We have set up assisted digital service support to ensure that nobody is excluded from completing an online application or e-form because of their digital skills or access to a computer.
Eligible customers are offered telephone support or face-to-face support by one of our contact centre advisors.
Your local library or parish council hub can also help you to access online services.
Feedback and complaints
We have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.
If you wish to contact us to make a complaint, please read our complaints and feedback information.
Our address
South Cambridgeshire Hall
Cambourne Business Park
Cambourne, Cambridge CB23 6EA
What3Words location: Everyone.Sailing.Nicely
Our office is open 9am to 4pm Monday to Friday. We are closed on national holidays.