During regular business hours contact our advisers on 01954 713 000 or email housingadvice@scambs.gov.uk. If you are homeless as a result of an emergency, and need to contact us outside our normal office hours (after 5pm, Monday to Friday), please call 01253 501117.
If you are at risk of homelessness
You may be legally homeless if:
- you’ve no legal right to live in accommodation anywhere in the world
- you cannot get into your home, for example your landlord has locked you out
- it’s not reasonable to stay in your home, for example you’re at risk of violence or abuse
- you’re forced to live apart from your family or people you normally live with because there’s no suitable accommodation for you
- you’re living in very poor conditions such as overcrowding.
If you are at risk of becoming homeless or are worried about your housing situation, it is important to act as soon as possible.
If you think you are homeless or threatened with homelessness you can email us at housingadvice@scambs.gov.uk , call us on 01954 713 000 or complete and submit a homeless referral online form and someone will be in touch within 3 working days.
Please note that dogs will not be accepted in some temporary accommodation. You may need to foster your dog until they can be returned to you. This may look like someone you know looking after your animal for a bit or you can ask a rescue organisation to foster them.
We have a duty to prevent homelessness and to help you to stay in your home or find other suitable accommodation. We can talk to you about:
- your housing rights and options
- what help we can offer you if you become homeless
Applying for housing
If you are homeless or at risk of homelessness, please contact the housing advice team first. They can help you understand your options. If you would like to apply for housing apply through home-link.
Rough sleepers advice
We work closely with our outreach provider P3 to identify and support rough sleepers with the aim of accessing accommodation.
If you see someone sleeping rough, you can inform:
- CGL Street Outreach team on 01223 366292
- Streetlink website
- 999 or 111 (with option 2 for a mental health crisis) if you see someone who is in need of immediate medical attention.
For advice and guidance from one of our advisers call us on 01954 713 000 or email housingadvice@scambs.gov.uk